Return & Refund Policy
If the customer chooses to pay online, the payment must be completed within 24 hours after the order is submitted. If the transfer is selected, the remittance must be completed within 72 hours after the order is submitted.
If the customer fails to pay on the due date and does not harm any other rights or remedies, PCBElectronics has the right to enforce
(1) cancel an order or suspend any further delivery or performance;
(2) require the customer to pay full payment immediately, even if these payments should be paid later;
(3) require the customer to pay the costs incurred by PCBElectronics for stocking or storing the prepared goods;
(4) The unpaid amount (before and after judgment) shall be charged to the customer at an interest rate that exceeds the benchmark interest rate announced by the People's Bank of China from time to time until the full payment is made.
(In order to calculate the interest, one month is considered to be a full month).
(5) Requires the customer to pay any or all expenses (including but not limited to litigation costs) incurred by China Light and Power Hong Kong for the recovery of the purchase price, and PCBelectronics reserves the right to claim further loss from the customer for loss of PCBelectronics.
Inspection, defects and non-delivery
After delivery of PCBelectronics the customer must confirm that the product is received and inspected within the reasonableest possible time if the product is found to be significantly defective and unsuitable for its intended use, or inconsistent with the type, specification or quantity of the product specified in the order, or The customer has any other objections related to the product and should give detailed written notice of PCBElectronics within 7days after delivery and must accompany the delivery note. If the customer fails to give such notice, the product shall be deemed to be in conformity with the contract in all respects, and there is no defect that can be discovered after reasonable inspection, and the customer is therefore deemed to have fully accepted the product.
If the customer receives a damaged package, the customer should take a picture of the package to confirm the damage and notify PCBelectronics immediately before opening the package.
In the event that the customer can cause PCBelectronics to reasonably and fully demonstrate that the product is inconsistent with or inconsistent with the contract, PCBelectronics reserves the right, at a reasonable time, to replace the product, reissue the product, or refund the price paid for the product at that time.
General Return Process
Initiate a return: Please email us at [email protected] with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in *** working days and then provide a replacement for an exchange or issue a refund.
If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
No restocking fee to be charged to the consumers for the return of a product.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Please Note: we do not refund our original shipping cost.
Replacement or Refund
Customers must not return any goods unless they have obtained the prior consent of PCBelectronics All returned goods are returned by the customer at their own risk and expense and should be damaged and unpackaged by the customer. The customer shall be responsible for returning the goods to PCBelectronics and provide proof of delivery of such returns. Appropriate precautions must be taken for goods classified as “electrostatically sensitive”.
All items that are accepted for return should be returned to PCBelectronics within a week of delivery of PCBelectronics.
PCBelectronics reserves the right to charge a restocking fee of 40% of the invoice value of the goods (minimum cost of HKD 100) for any goods returned as "unwanted" or "incorrectly ordered" goods.
PCBelectronics expressly reserves the right to refuse to cancel the order or return of the following goods
(1) The product is not sold and shipped by PCBelectronics;
(2) The original packaging and the label of the goods are damaged;
(3) The time of receipt is more than 7days, which is the date of the express delivery receipt;
(4) Lost the issued invoice;
(5) Products have been used by customers, except for inherent defects;
(6) Problems that cause product quality include, but are not limited to: accidents, misuse, improper use, misuse, power problems, use of product instructions, and/or storage and/or installation of products,
Not required for preventive maintenance, normal wear and tear, natural disasters, fire, floods, war, violence, or any similar event; not by PCBelectronics personnel or PCBelectronics authorized persons
Problems with product commissioning, repair or support, processing or resale, and the use of parts not supplied by PCBelectronics.
If PCBelectronics receives any products that are not sold and shipped by it, PCBelectronics will immediately perform inspections and destruction. For products returned by the customer to PCBelectronics the customer certifies that the returned product was purchased from PCBelectronics and has not been wholly or partially made by the same or similar products of other manufacturers, manufacturers, suppliers, distributors or other channels of the same or similar products. replace.
If PCBelectronics delays or fails to fulfill any obligation under these conditions is due to any reason beyond the reasonable control of PCBelectronics (which should include but not limited to government actions, war, fire, pandemic disease, explosions, floods, catastrophic climate , import and export controls or embargoes, labor disputes, goods or labor cannot be supplied, etc.) PCBelectronics shall not be liable to the customer for any such delay in performance or failure to perform or be deemed to be in default.
Due to the above reasons, PCBelectronics performance of the contract was hindered. PCBelectronics could autonomously decide to delay the performance or revocation of all or part of the contract without any liability for delay, withdrawal or any failure to deliver.
PCBelectronics reserves the right to refuse to trade. Once accepted, the customer is obliged to complete the transaction with PCBelectronics except for transactions prohibited by law or this user agreement. No order may be cancelled without the written consent of PCBelectronics.
PCBELECTRONICS TECHNOLOGY CO LIMITED (Hong Kong)
Service Support Email: